FAQ

We value your feedback and inquiries. Please feel free to reach out to us through our contact form or directly via email at Vanityglamskincare@yahoo.com. We look forward to hearing from you!

Processing Time:
Orders are typically processed within [X] business days from the date of purchase. Business days exclude weekends and holidays.

Order Confirmation:
Customers will receive an order confirmation email once their purchase is completed. Please review the order confirmation for accuracy and contact us immediately if any corrections are needed.

Shipping Costs:
Shipping costs are calculated based on the total weight of the order and the destination.

Customers can view shipping costs during the checkout process before finalizing their purchase.

Shipping Timeframes:

Estimated delivery times will be provided during the checkout process.
Delivery times may vary based on the shipping method selected and the destination.

Tracking Information:

Customers will receive a shipping confirmation email with tracking details once the order has been dispatched. Tracking information can also be accessed through the customer's account on our website.

Shipping Updates and Delays:

Communication of Delays:
In the event of unforeseen circumstances or shipping delays, customers will be promptly notified via email. We will make every effort to keep customers informed about the status of their order.

Return Eligibility:
To be eligible for a return, items must be in unused and resalable condition with original packaging.

Return Process:
Customers should contact our customer support team to initiate the return process. Once approved, customers will be provided with return instructions and, if applicable, a return shipping label.

Customer Support:

Contact Information:
For any questions or concerns related to shipping, customers can contact our customer support team at Vanityglamskincare@yahoo.com or 469-900-9125

Policy Changes:
Customers will be informed of any changes to our shipping policy through our website and/or email.

It is recommended to review the shipping policy periodically for any updates.
Thank you for shopping with Allure Eyewear.